WebFeb 5, 2024 · Jim Chirico, Avaya. At its Avaya ENGAGE 2024 user conference, Avaya Holdings, a global player in solutions to enhance and simplify communications and … WebSytel and Afiniti have partnered to produce an integration of Softdial Contact Center (SCC) with Afiniti. This adds Afiniti’s AI-based routing capabilities to Sytel’s best-of-breed …
Aspect Software, Inc. Introduces Afiniti Routing Integration with ...
WebFeb 13, 2024 · Afiniti Routing Integration improves outcomes of sales, service, and outreach interactions by using AI to match contact center agents with callers. Aspect Software, Inc. Introduces Afiniti... WebOur principals established the first offshore call center in South Asia as early as 1998. Over a decade ago, in 2002 we pioneered offshore labor arbitrage as an equity asset class. ... The principle application of Afiniti’s technology is to optimize the pairing of individual contact centre agents with customers for large enterprises ... hoi chee cin
Working at Afiniti Glassdoor
WebNov 16, 2024 · SAN FRANCISCO, California, November 16, 2024 / Newswire -- Afiniti, the world-leading provider of artificial intelligence technology for pairing agents and customers, and Genesys®, a global leader in customer experience orchestration, today announced a strategic partnership.This partnership will provide for a native integration of Afiniti’s … WebAfiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. ... MUST have experience and/or knowledge of Call Centre ... WebApr 16, 2024 · Afiniti, an artificial intelligence company, is based in Washington DC, but is rooted in Pakistan through its founder and CEO Zia Chishti. Founded in 2006, Afiniti uses AI to help companies become efficient. They pair customers with employees by predicting interpersonal behaviour. hubwagen leasing